Eu preciso trocar meu provedor de Internet? Não. SaferSurf funciona independente do seu provedor de Internet. Quanto custa o serviço SaferSurf? Temos varios pacotes. Veja os serviços e os preços aqui. Eu posso usar minha conexão de banda larga? Sim. SaferSurf está registrada no seu Browser (Navegador) de Internet como Proxy-Server. Não importa qual conexão de internet você use. O SaferSurf abre minhas páginas mais rápido? Sim. Se o deseja fazer, o SaferSurf pode comprimir todos os dados. Com isso, os dados chegam 3 vezes mais rápido no seu computador. A aceleração durante a transmissão de dados já chegou até fator 10. Essa conexão acelerada pode ser escolhida junto com o pacote de serviço. Eu posso ficar com meus endereços eletronicos? Sim, SaferSurf busca pra você os e-mails da sua caixa eletronica. Em tempo real, o SaferSurf busca seus E-mails e procura por Virus. O programa manda seus E-mails limpos para seu computador. What principle is the system based on? SaferSurf functions as proxy server. All requests you send to the internet are passed on via SaferSurf. Ad banners are identified based on certain rules and blocked from loading. Any problematic files are passed on to an anti-virus software that is always up-to-date. If a virus is found the file is removed from the data stream. SaferSurf only passes on "clean" files. How do I install SaferSurf on my computer? Simply change the proxy server in your browser or your eMail program to the SaferSurf settings. The required settings are sent to you after you have registered. Can I use SaferSurf in foreign countries? Yes, SaferSurf is currently used in 55 countries. Since SaferSurf operates independently from the provider it can be used all over the world. Does SaferSurf save personell data? No, SaferSurf does not store any data like IP adress or content information of your surfing or mailing habits. By that, neither SaferSurf nor any third party will draw any conclusions from you. What is the difference between SaferSurf and anti-virus programs or webwashers? Webwashers and Co. are programs you have to install and maintain on your PC. SaferSurf on the other hand runs centrally on a server. There is no need to install any software. You do not have to worry about updates or that your system – as it happens with some installations – might become unstable. I always download the latest anti virus updates. Am I secure? No, Dialers will not be detected by your anti virus program. There are two reasons for that: Besides the unwanted Dialers, there are useful ones which you may want to use or need. Therefore a virus program could not make a distinction between good or bad Dialers. Dialers are neither viruses or worms. And as well with trojan horses many anti virus programs will not find them until they have already damaged your PC. Am I secure if I only use DSL? It depends if there are other possibilities to establish an online connection apart from DSL. That could be a modem in order to be able to send a fax via the computer. If there is an additional possibility, it could also be used by a dialer. Does SaferSurf protect me against dialers and unwanted software installations? Yes. SaferSurf puts a protective layer around any executable windows program you may loaded from the internet. This protective cover reports if a program arrives which will try to install on your computer. Thanks to the protective layer dangerous programs will have no chance to install. You can stop the installation process and delete the dangerous program at any time. Is my Internet anonymity protected by SaferSurf? Yes, SaferSurf deletes the referer information at every new page you load. By that, the page will neither know where you are from, nor anyone else can see that. Furthermore you are surfing with the IP number of your SaferSurf server. By that no one can identify you. That means you are surfing the web anonymous. I am using a firewall. Am I fully protected? No, neither computer viruses nor possible "webspys" or spam eMails are recognized by a firewall. A firewall will only protect you from outside attacks. Of course this protection is integrated in SaferSurf as well. How does SaferSurf Speed work? SaferSurf Speed is a service that is inserted into your connection to the internet and compresses all requested data. Your internet browser decompresses the data and displays the web pages. With this method you surf up to three times faster, regardless if you connect to the internet via modem or even mobile phone. How does the Spam protection work with SaferSurf? SaferSurf does all the work for you to maintain a filter for spam emails. By that you do not have to configure and setup an email filter. Furthermore you do not have to check every email adresses on its correctness. Which internet browsers support SaferSurf? All modern internet browsers decompress requested data. The following browsers are recommended: Internet Explorer version 4.0 or higher, Netscape version 4.0 or higher, Opera version 5.0 or higher, Lynx version 2.8 or higher, Mozilla and Phoenix. Can I use all eMail programs with SaferSurf? Yes, SaferSurf works with all eMail programs which support standards like POP3 or IMAP. These are besides all versions of MS Outlook Express, Eudora, Netscape Messenger and as well exotics like Icredimail. Can I use SaferSurf from within a local network (LAN)? Yes, if your computer has free internet access from the network. Can I use SaferSurf if my computer is protected by a firewall? Yes, just switch on the SaferSurf ports in your firewall. You will get the right port number togehter with your SaferSurf setup data. I am using a Macintosh computer. Can I use SaferSurf? Yes, SaferSurf works independent of the operating system. Can I use SaferSurf Speed for internet access via my mobile phone? Yes. SaferSurf is entered as proxy server into the internet browser. It does not matter which type of internet connection you use. Do I have to activate Javascript or Java for SaferSurf? No, SaferSurf works without additional tools. Does SaferSurf use cookies? No. Can I protect several mailboxes with SaferSurf? Yes, in theory you can manage thousands of mailboxes with SaferSurf. I am reading my eMails online using a webmail service. Can I still use SaferSurf? Yes you can. Register for the internet features of SaferSurf. Download any eMail attachments via the internet. The virus protection of SaferSurf checks the files directly when they are downloaded in the browser. Why should I use SaferSurf when there already exists protective software against dialers? Because SaferSurf sets in before a program is downloaded on the computer. No program on earth can guarantee permanent protection if the protective software and the harmful software is running on the same computer. Anti-virus programmers are warning against removing a virus during operation of the computer, because a virus or other harmful software is capable of deactivating anti-virus and other protective programs. What applies to anti-virus programs also applies to anti-dialer software. Can I restore eMails which have been mistakenly erased when using Spam-Guard? Yes. SaferSurf moves erased eMails in to a trash folder. You will get a message if new eMails have been arrived in this folder. By using the restore function you can send yourself these messages if you want to. My provider already supports compression. What use is SaferSurf Speed for me? There are different types of compression. The compression supported by your provider is probably V.42bis or MNP5 for analogue modems. This method only works at the lowest level. It only compresses very small data packages. SaferSurf Speed on the other hand compresses the entire requested file including text and pictures.